1.1 These Terms and Conditions constitute a legally binding agreement made between you ("you"), and Aurora Life Ltd., concerning your access to and use of the Aurora Life mobile applications, website(s), and digital services (the "Apps/Site").
1.2 By accessing the Apps/Site and/or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with all of these Terms and Conditions, you are prohibited from using the Apps/Site and Services and must discontinue use immediately.
1.3 We may modify these Terms and Conditions at any time. Updated versions will be indicated by an updated "Revised" date and will be effective upon posting. Your continued use of the Apps/Site represents your acceptance of such changes.
1.4 Our Apps/Site is directed at individuals located globally but subject to Cayman Islands law. Use in any jurisdiction that would render such services illegal is prohibited.
1.5 Users must be 18 years or older to register for and use the Apps/Site and Services.
1.6 Additional applicable policies include:
· Privacy Notice available on the Apps/Site, governing personal data processing.
· Acceptable Use Policy, detailing permitted and prohibited uses.
You agree not to misuse the Apps/Site, including but not limited to:
· Engaging in fraudulent activities.
· Attempting unauthorized access to data.
· Misrepresenting your relationship with Aurora Life.
You confirm:
· All information submitted is accurate and truthful.
· You will maintain the confidentiality of your account credentials.
· You will promptly notify us at concierge@auroralife.ky if you suspect a breach of your account.
You may submit content (e.g., reviews, feedback). By doing so, you grant us a perpetual, royalty-free license to use such content. We reserve the right to remove or modify any content at our discretion.
All intellectual property rights in our Apps/Site and content are owned or licensed by Aurora Life. You are granted a limited license for personal, non-commercial use only.
Our Apps/Site may link to third-party websites or services, for which we are not responsible.
We reserve the right to monitor, remove, restrict access to, or suspend the Apps/Site for any reason, including breaches of these Terms.
We reserve the right to modify or discontinue the Apps/Site or Services at any time without notice. We do not guarantee uninterrupted availability.
The Apps/Site and Services are provided "as is."
We exclude all warranties to the fullest extent permitted by law.
Our total liability to you for any claim shall not exceed USD $100.
You may terminate use at any time. Aurora Life may terminate access without notice for breach of these Terms.
When using Aurora Life mobile apps, you agree to comply with any applicable third-party terms from the App Store (Apple/Google Play).
12.1 Electronic communications between you and Aurora Life satisfy legal communication requirements.
12.2 These Terms constitute the entire agreement between you and Aurora Life.
12.3 Any dispute arising out of these Terms shall be governed by and construed in accordance with the laws of the Cayman Islands, and you submit to the exclusive jurisdiction of the Cayman Islands courts.
12.4 If you have questions, complaints, or require support, please contact us at concierge@auroralife.ky.
Welcome to Aurora Life. At Aurora Life Ltd. ("Aurora Life", "we", "our", or "us"), your privacy and trust are paramount. We are committed to protecting your personal health information and data, ensuring transparency in how we collect, use, store, and share it.
This Privacy Policy applies to all interactions you may have with Aurora Life through our digital services, mobile applications, website, diagnostic intake forms, or while receiving care at one of our physical locations (collectively referred to as the “Services”).
By using our Services, you agree to the practices described in this policy. If you do not agree, we kindly ask you not to access or use the Services.
We may collect the following categories of information:
· Personal Identifiers: such as your name, email address, phone number, and mailing address.
· Health Information: including medical history, diagnostic data, lab results, treatment preferences, and consultation notes.
· Digital Information: such as app usage, login timestamps, and optional health metrics (if integrated with fitness tracking tools).
· Communication Preferences: including your opt-ins for reminders, emails, and notifications.
Information is collected directly from you, through your use of our technology platforms, or via diagnostic/laboratory partners when you consent to testing.
We use your information to:
· Provide, coordinate, and personalize your longevity care.
· Deliver diagnostic and treatment services as part of your membership or plan.
· Communicate updates, reminders, or account-related notifications.
· Analyze de-identified data to improve service quality and clinical outcomes
· Meet regulatory or legal obligations under applicable health laws.
We do not sell your personal health data under any circumstances.
We limit access to your personal data to only those who need it to provide your care.
We may share your data:
· With our licensed healthcare providers or diagnostic partners who are directly involved in your care.
· With technology service providers (e.g., for secure communications or data storage), under strict confidentiality agreements.
· If legally required by Cayman Islands law or court order.
· With your explicit consent, for example, if you request a referral to another provider.
All third parties must adhere to equivalent or higher standards of data protection.
We employ industry-standard administrative, technical, and physical safeguards to protect your information, including:
· Encrypted communication and data storage.
· Access logs and user authentication controls.
· Limited internal access by role or need-to-know basis.
· Regular review of software systems for vulnerabilities.
No method of transmission is 100% secure, but we are committed to continually improving our protocols.
Your personal and health information will be retained for as long as necessary to fulfill the purpose for which it was collected, or to comply with applicable regulations. In general, we keep medical records for up to 10 years, unless longer retention is legally required.
You have the right to:
· Access a copy of your records.
· Correct or update inaccurate information.
· Withdraw consent for optional communications.
· Request deletion of your data, subject to medical or legal retention requirements.
To exercise any of these rights, please contact us at concierge@auroralife.ky.
Aurora Life is intended for adults aged 18+. We do not knowingly collect or retain personal data from minors without verified parental consent.
If using our website or apps, we may collect technical data via cookies or similar technologies to improve functionality. You can disable cookies through your browser settings.
In Short: Depending on your region, you may have rights that offer greater control over your personal data, including access, correction, deletion, or data portability.
If you are located in regions such as the European Economic Area (EEA), Canada, or California, you may have specific rights under local data protection laws. These include, but are not limited to:
· The right to request access to your personal data.
· The right to rectify inaccurate or incomplete data.
· The right to request deletion of your personal information.
· The right to restrict or object to certain data processing activities.
· The right to data portability, where applicable.
· The right to withdraw your consent at any time, where data processing is based on consent.
To exercise any of these rights, please contact us at concierge@auroralife.ky. We will respond to your request in accordance with the applicable legal framework in your jurisdiction.
If you are an EEA resident and believe your rights have been violated, you also have the right to lodge a complaint with your local data protection authority. A list of contacts is available here: EU Data Authorities.
Most web browsers and mobile operating systems include a Do-Not-Track (DNT) feature. Currently, there is no industry standard for recognizing and honoring DNT signals, and Aurora Life does not respond to them at this time. If that changes, we will update this policy accordingly.
This Privacy Policy may be updated occasionally to reflect operational, legal, or regulatory changes. The “Effective Date” at the top indicates the latest version. Continued use of our Services indicates your acceptance of any updates.
